Trouble previewing the approval document or seeing the “accounts.google.com refused to connect” message

If you are having trouble previewing the approval document or seeing the “accounts.google.com refused to connect” message it may be caused by having multiple accounts at once or Chrome extensions on the browser.

In general, the issue can be resolved if the Chrome browser is set to ‘Allow All Cookies.’

Please follow the direction below.

1. Check to see if multiple accounts are logged into the Chrome browser.

  • The issue may be caused by multiple accounts logged into the Chrome browser
  • Sign out of all the Google Accounts from Chrome and log in with the account associated with Collavate. Then check the approval document with the error again.

2. Check to see if you are using Chrome browser incognito mode

  • Generally, this type of issue is caused by the Chrome browser or PC itself. Please refer to the incognito mode guide link below.

https://support.google.com/chrome/answer/95464?hl=en&co=GENIE.Platform%3DDesktop

  • You must disable the Chrome extension program in incognito mode. In particular, many issues have been reported when bank security expansion was installed.

3. Open a new tab and check your network connection to drive.google.com

4. If the problem occurs only on Chrome incognito window

  • There is a high possibility that the problem occurred due to cookies/cache management.
  • Chrome Settings > Privacy and Security > Cookies and Other Site Data > General Settings > “Allow All Cookies”
  • Go to Chrome settings (chrome://settings/cookies) and [Privacy and Security] menu, check to see if “Block third-party cookies in Incognito” is marked.
  • Please change it to ‘All Cookies allowed.’